Ploutos Gold and Silver FAQ
Q: How can I securely pay using the ACH Payment Method?
A: We use Stripe, a highly secure payment partner, for ACH payments. You will verify your bank account online using your bank credentials, ensuring maximum security and access to our best prices. Important: After placing an ACH order, you must contact us to manually confirm your order, or it may be canceled.
Q: How can I buy bullion at www.ploutosgs.com?
A: It’s easy! Browse our selection, add items to your cart, create an account, and proceed to checkout. You can pay using Personal Check, ACH, or Credit Card. With instant bank verification, you’ll get our best discounts and can shop 24/7 at www.ploutosgs.com.
Q: Is the price guaranteed once I make a payment?
A: Yes, your price is locked in as soon as your payment is processed. ACH payments lock in your price instantly, but there is a 5-day clearing period. If the funds don’t clear, a 5% cancellation fee applies.
Q: Why was my credit card payment declined?
A: Advanced security features may decline your card if your billing and shipping addresses or email don’t match the information on file with your credit card company. You may also receive a text from your credit card provider to verify the transaction. If declined in error, contact your credit card company to approve the purchase. This is to protect both you and Ploutos Gold and Silver from fraud.
Q: What are the shipping costs?
A: Shipping is $25 for orders under $1,500. For orders over $1,500, shipping is free. Store pickup costs $6 and may take a little longer to process.
Q: How long does shipping take?
A: Orders typically ship within 5 business days after payment clears. However, depending on market conditions, shipping may take up to an additional 14 business days.
Q: What shipping methods do you use?
A: We primarily use FedEx Express but may also use USPS or UPS. All shipments require an adult signature. Starting June 2022, FedEx will also require an ID scan upon package delivery.
Q: Can you ship to a PO Box?
A: Yes, but additional fees apply. Please contact us before making your purchase. The billing address must match your PO Box address.
Q: Do you charge sales tax?
A: There is no sales tax on orders over $1,000 in Massachusetts. There’s also no sales tax for out-of-state orders.
Q: Are transactions reported?
A: No, transactions made via Credit Card or ACH do not require reporting.
Q: Where is Ploutos Gold and Silver located?
A: Our administrative office is at 912 Crescent St., Brockton, MA 02302, and our mailing address is PO Box 300, North Easton, MA 02302. Our products are securely stored in Texas and shipped directly from our vaults.
Q: Can I make an in-store purchase?
A: Yes, by appointment only. Please call or text 617-564-1630 to schedule your visit.
How to Make an In-Person Purchase at Ploutos Gold and Silver
To make an in-person purchase, follow these steps:
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Call to Schedule an Appointment: Contact us at 617-564-1630 to arrange a time to meet at our office. We’ll schedule an appointment during our available hours.
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Visit Our Location: On the day of your appointment, visit 912 Crescent Street, Brockton, MA. Ring the doorbell labeled PGS when you arrive.
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Payment Methods: You can pay during the appointment using cash, credit card, or personal check.
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Order Pickup:
If paying with cash and the items are available, you can pick them up during the appointment.
- If the items are not available at the time, we will inform you when they are expected to be ready and contact you for pickup or shipping.
For any additional questions or assistance, don’t hesitate to call or text us!
Ploutosgs.com is a family-owned online bullion dealer that specializes in offering the best possible deals on precious metals. With a user-friendly interface, customers can easily make online purchases of various bullion products, ensuring a convenient and straightforward shopping experience for those interested in investing in precious metals.
