Customer questions
Gold & Silver Buying FAQ
Answers to common questions about buying, pricing, shipping, pickup, testing, and working with Ploutos Gold & Silver.
Everything you need to know about buying gold and silver bullion from Ploutos
Payment & Ordering
Q: How do I request a pre-funded bank wire?
A: Before submitting a wire request, call or text 617-564-1630 to speak with us. After we confirm you may proceed, enter the dollar amount you want to fund on our Pre-funded Bank Wire page and submit your request. We verify and approve the request before sending bank wire instructions. Funds become spendable only after we confirm receipt of your wire.
Q: How do I use my confirmed pre-funded balance?
A: Sign in to the same customer account that received the credit, add merchandise to your cart, and select Ploutos Pre-funded Balance at checkout. No coupon code is needed. Any unused credit stays on your account for a future purchase.
Q: Can I place a merchandise order and wire the money afterward?
A: Direct bank wire payment for a merchandise order requires prior approval. Contact us before placing the order. To fund an account before buying, use our pre-funded bank wire request. A funding request alone does not reserve products or lock their prices.
Q: How should I compare bullion coins, rounds, and bars?
A: Compare fine-metal weight, purity, the premium above the current metal price, and your total at checkout. Government-issued bullion coins, privately minted rounds, and bars can carry different premiums even when their fine-metal weight is the same. Read how Ploutos prices gold and silver bullion before choosing.
Q: Do you serve buyers in Massachusetts, Rhode Island, and Connecticut?
A: Yes. We serve buyers in Massachusetts, Rhode Island, and Connecticut, with nationwide shipping. Our Brockton, Massachusetts meeting location is available by appointment. Call or text 617-564-1630 to arrange a visit.
Q: How can I securely pay using the ACH Payment Method?
A: Before paying by ACH, complete Verified Account setup in My Account so we can review your account and shipping address. Stripe helps you connect your bank securely and checks that the account is in your name. You will also need your full US billing address. After verification, review the amount and authorize payment on Ploutos. Once Stripe accepts your payment, your order moves to Processing and your price is locked. You do not need to call to confirm the payment. We will contact you if we need anything else. Stripe typically takes four business days after payment submission to settle a standard ACH payment. Weekends and bank holidays do not count, and processing cutoffs or bank delays may extend this estimate. This is an estimate for the bank payment. We will confirm that the funds have cleared before shipping or arranging pickup.
Q: How can I buy bullion at www.ploutosgs.com?
A: Browse our products, add items to your cart, sign in or create an account, and proceed to checkout. Choose an eligible payment method shown at checkout: ACH, credit/debit card, confirmed Ploutos Pre-funded Balance, or an approved in-person payment arrangement. Personal checks are accepted only by prior arrangement. Compare the payment prices displayed on the product page before ordering.
Q: Is the price guaranteed once I make a payment?
A: Once bank ownership verification passes and Stripe accepts your ACH payment, your checkout order moves to Processing and pricing is locked. No verification call is required. Stripe typically takes four business days after payment submission to settle a standard ACH payment. Weekends and bank holidays do not count, and processing cutoffs or bank delays may extend this estimate. This is not a guaranteed shipping or pickup date; Processing does not mean funds have cleared or the order is ready to ship or pick up. Cancellations are subject to market loss plus a cancellation fee equal to the greater of $50 or 5% of the order total under our Terms & Conditions. Submitting a pre-funded wire request does not lock merchandise pricing.
Q: Why was my credit card payment declined?
A: If your card is declined, check your card details and billing address, then contact your card issuer for help. If you are unsure whether a payment went through, contact us before trying again so we can check your order.
Shipping & Delivery
Q: What are the shipping costs?
A: Shipping is $25 for orders below $1,500 and free for orders of $1,500 or more. Store pickup has a $6 fee and may take a little longer to process.
Q: How long does shipping take?
A: Orders typically ship or become available for pickup within 7–14 business days after payment has cleared and any remaining balance is paid. Product availability and market conditions can affect this estimate. We will send tracking when your order ships, or contact you when it is ready for pickup.
Q: What shipping methods do you use?
A: We primarily use FedEx Express but may also use USPS or UPS. All shipments require an adult signature. Starting June 2022, FedEx also requires an ID scan upon package delivery.
Q: Can you ship to a PO Box?
A: PO Box delivery is available only with prior approval. Call or text 617-564-1630 before ordering so we can confirm the delivery arrangements and any applicable fees.
Taxes & Reporting
Q: Do you charge sales tax?
A: Massachusetts generally exempts sales of $1,000 or more involving qualifying rare coins, gold or silver bullion or coins, and certain gold or silver tender traded according to precious-metal value. Tax treatment varies by product and delivery destination. Ploutos Gold & Silver collects sales tax when required and applies available exemptions where applicable. This is general information, not tax advice.
Q: Are transactions reported?
A: Reporting requirements depend on the payment method, amount, and whether transactions are related. Certain cash payments over $10,000 received in one transaction or related transactions generally require Form 8300; federal rules can treat some monetary instruments as cash. Ploutos follows applicable reporting requirements. Customers should consult their own tax or legal adviser.
Location & In-Person Purchases
Q: Where is Ploutos Gold and Silver located?
A: Our customer meeting location is 912 Crescent St., Brockton, MA 02302 and is available by appointment only. Our mailing address is P.O. Box 300, North Easton, MA 02356. Many orders ship directly from our distributor. We will send tracking when your order ships, or let you know when it is ready for local pickup.
Q: Can I make an in-store purchase?
A: Yes, by appointment only. Request an appointment online, or call or text 617-564-1630 if you need help. Please wait for confirmation before traveling.
How to Make an In-Person Purchase at Ploutos Gold and Silver
Making an in-person purchase is simple and straightforward. Follow these steps:
- Request an Appointment: Choose a time online, or call or text 617-564-1630 for help. We will confirm your appointment before you travel.
- Visit Our Location: On your appointment day, head to 912 Crescent Street, Brockton, MA 02302. Upon arrival, ring the doorbell labeled PGS to let us know you’re here.
-
Payment Methods: We accept the following payment options:
- Cash
- Credit Card
- Personal Check
-
Order Pickup:
- If you pay with cash and your items are available, you can take them home during your appointment.
- If the items are not available at the time, we’ll let you know when they’re ready. You can then arrange for pickup or have them shipped to you.
For further assistance or any questions, feel free to call or text us at 617-564-1630.
Ready to Buy Gold & Silver Bullion?
Shop 24/7 online or schedule an in-person appointment
Shop gold and silver bullion Call 617-564-1630
Ploutos Gold & Silver is a family-owned bullion dealer based in Brockton, Massachusetts. We help customers buy gold and silver coins, bars, and rounds with live pricing, insured shipping, and local pickup by appointment.
Serving Massachusetts, Rhode Island, Greater Boston, the South Shore, Providence, Warwick, Cranston, and nationwide buyers.
Get the Free Ploutos GS App
Check gold and silver prices, use precious-metal calculators, set alerts, and keep your private Vault stored only on your device.
Member of:
